FREQUENTLY ASKED QUESTIONS
WHEN SHOULD I EXPECT TO RECEIVE MY ITEM?
Our current lead time is 4-5 weeks for clocks & 2-3 weeks for ottoman trays, and signs. Large furniture pieces such as tables, doors, and consoles typically take around 6-8 weeks. Send a request for a quote if you are interested in pricing and a time frame. Merch generally takes about a week to be made and shipped (through Printful). Please feel free to reach out as well if you have any questions.
WHY DOES MY ORDER TAKE SO LONG?
Every Two Moose Design piece is hand-crafted to order, which just means we do not keep a stock of any items that are finished. We only build pieces once the specific sizes and colors have been chosen by the customer. Occasionally we will have "Ready to Ship" items that are available because we either needed pictures of a certain finish, mixed up a finish/size on an order we were currently making or had a return/exchange. Click here to check out what is available, items come and go often.
DO YOU ACCEPT RETURNS OR EXCHANGES?
We do accept returns and exchanges, however, the customer is responsible for the shipping. We will do our best prior to the order being completed to make sure any and all questions are answered and that you know what to expect when your order arrives. Returns and exchanges are accepted up to 7 days after an item has been delivered. Used items will not recieve refunds. If the item is not returned in its original condition, the buyer is responsible for any loss in value. There will be a 10% restocking fee on returns.
Custom Orders with engravings and Monograms are Final Sales.
WHERE CAN I FIND REPLACEMENT PARTS?
We have replacement clock movements, hands, and tray handles available for purchase here. We are no longer selling dog feeders, but we do have some bowls left, reach out if you are looking to find some that will fit your feeder. :)
HOW DO I PUT MY CLOCK TOGETHER?
Click here for the quick and easy guide.
DO HOW DO I CARE FOR & MAINTAIN MY FURNITURE OR TRAYS?
Click for more information.
WHY IS SHIPPING SO EXPENSIVE?
Shipping begins to get quite costly on large and heavy items, this is because USPS, UPS & FedEx shipping fees are based on the "dimensional weight" of an item, meaning the overall length, width and height of a box.
Because we make everything out of solid wood and try to package everything sufficiently as to not cause damage during shipment, costs do add up. We are continually working towards cheaper shipping alternatives to reduce costs. We offer local delivery as well. We are working on the accuracy of the quotes all the time, if you would like to double check a price, feel free to reach out with your zip code and item info.