FREQUENTLY ASKED QUESTIONS

 

WHEN SHOULD I EXPECT TO RECEIVE MY ITEM?

Our current lead time is 8-10 weeks for clocks & 5 weeks for ottoman trays, and serving trays. Small items such as catch all trays typically take 3-4 weeks. Large furniture pieces such as tables, doors, and consoles typically take around 2 months if we are accepting custom orders. Send a request for a quote if you are interested in pricing and a time frame. Merch generally takes about a week to be made and shipped (through Printful). Please feel free to reach out as well if you have any questions.

WHY DOES MY ORDER TAKE SO LONG?

Every Two Moose Design piece is hand-crafted to order by either Jess or Jef, which just means we do not keep a stock of any items that are finished. We only build pieces once the specific sizes and colors have been chosen by the customer. Occasionally we will have "Ready to Ship" items that are available because we either needed pictures of a certain finish, mixed up a finish/size on an order we were currently making, or had an extra piece made. Click here to check out what is available, items come and go often.

DO YOU ACCEPT RETURNS OR EXCHANGES?

We do accept returns and exchanges, however, the customer is responsible for the shipping. We will do our best before the order being completed to make sure any questions are answered and that you know what to expect when your order arrives. Returns and exchanges are accepted up to 7 days after an item has been delivered. Used items will not receive refunds. If the item is not returned in its original condition, the buyer is responsible for any loss in value. There will be a 10% restocking fee on returns.

Custom Orders with Engravings, Monograms, Custom Colors, and Custom Sizing are Final Sales. 

WHERE CAN I FIND REPLACEMENT PARTS?

We have replacement clock movements, hands, and tray handles available for purchase. We are no longer selling dog feeders, but we do have some bowls left, reach out if you are looking to find some that will fit your feeder. :) 

HOW DO I PUT MY CLOCK TOGETHER?

Click here for the quick and easy guide.

DO HOW DO I CARE FOR & MAINTAIN MY FURNITURE OR TRAYS?

Click for more information.

DO YOU SHIP INTERNATIONALLY?

Yes, we do! Message us for accurate quotes and information.