WHEN SHOULD I EXPECT TO RECEIVE MY ITEM?
Our current lead time is 8-10 weeks for clocks & 4 weeks for noodle boards & plain cutting boards. Inlay cutting boards are generally 4-6 weeks.
If you order a READY TO SHIP item with a piece that is built to order, they will ship on the built to order timeline unless you reach out and request seperate shipping.
Merch generally takes about a week to be made and shipped (through Printful). Hats and stickers are READY TO SHIP. Please feel free to reach out as well if you have any questions.
WHY DOES MY ORDER TAKE SO LONG?
Every Two Moose Design piece is hand-crafted to order by either Jess or Jef, which just means we do not keep a stock of any items that are finished. The only exception to this is if an item is marked as READY TO SHIP. Click here to check out what is available, items come and go often.
DO YOU ACCEPT RETURNS OR EXCHANGES?
We do accept returns and exchanges, however, the customer is responsible for the shipping. We will do our best before the order being completed to make sure any questions are answered and that you know what to expect when your order arrives. Returns and exchanges are accepted up to 7 days after an item has been delivered. Used items will not receive refunds. If the item is not returned in its original condition, the buyer is responsible for any loss in value. There will be a 10% restocking fee on returns.
Custom Orders with Engravings, Monograms, Custom Colors, and Custom Sizing are Final Sales.
WHERE CAN I FIND REPLACEMENT PARTS?
We have replacement clock movements, hands, and tray handles available for purchase. We are no longer selling dog feeders, but we do have some bowls left, reach out if you are looking to find some that will fit your feeder. :)
HOW DO I PUT MY CLOCK TOGETHER?
Click here for the quick and easy guide.
DO HOW DO I CARE FOR & MAINTAIN MY FURNITURE OR TRAYS?
Click for more information.
DO YOU SHIP INTERNATIONALLY?
We can, reach out for a shipping quote.